Customer Charter

You're our number one priority

As an OPP customer you get the full commitment of our customer-focused organisation. Your needs are at the heart of what we do. This makes us very easy to do business with.

What we bring you

  • Dependability – delivering on our promises
  • Expertise – detailed advice on all your product- and service-related issues
  • Empathy – focusing on your business needs
  • Flexibility – listening to your feedback
  • Action – working with you to resolve issues quickly and without fuss

Access expert support when you need it

When you do business with OPP you benefit from our expertise in the field of business psychology and the best use of psychometric instruments. You gain access to this through our qualification and application workshops, our consultancy services, and by partnering with us to co-design and deliver events. Our consultancy help desk is on hand to deliver best practice advice.

Expect a first-rate service

  • Quick response to callers – we answer 96% of incoming calls within 20 seconds
  • Quick response online – we respond to all emails within 24 hours
  • Quick resolution of issues – 98% of issues raised via phone are resolved at the time of the call or during the same working day

Think we can do better?

We are committed to providing exactly what you need, and welcome your views on how we can improve.

  • We regularly seek your feedback by phone, by email and via our website
  • We record all your complaints, comments and compliments, and take action where required

In the event that you are not satisfied with the service you receive from us, please contact our Customer Support team on 01865 404 610 or email customersupport@opp.com. If the advisor is not able to resolve your complaint to your satisfaction, please ask to be put through to your Account Manager or the Head of Customer Support.