Getting the most from OPP Customer Support

Find out about the services we offer, and the resources and training available to you as a qualified practitioner

We want to ensure you make the most of your investment in our psychometric tools. Whatever your question, we’re ready to help.

OPP Customer Support – your personal helpdesk

Graphic telephoneOur multi-lingual Customer Support advisors are on hand to answer any query you may have. Phone lines are open from 8am to 6pm, UK time, Monday to Friday.

How Customer Support can help

  • General enquiries about OPP's product portfolio and services
  • Processing orders or guiding you through the purchase of products and report credits online
  • Identifying the most appropriate training options for you and taking course bookings
  • Providing support on our online administration platform, OPPassessment, which you use to send questionnaires and order reports

Your Account Management team

Every OPP customer can access additional support through a dedicated account team focused on your sector. Your Account Manager will be in regular email contact and is the best person to speak to for help with the following:

  • Understanding how to make the most of your chosen psychometric instrument
  • Getting support for your future business plans and requirements
  • Accessing industry expertise and news from your sector
  • Learning how to maximise the impact of your feedback and delivery on events

Technical Support from the Consultant Helpdesk

We also have a team of occupational psychologists, skilled in the application of our assessments, who are able to provide the following:

  • Technical support, advice and guidance in the use of our instruments
  • More detailed information and research relevant to your needs

Please note our Consultant Helpdesk aims to respond to your query within two working days. Contact them via our general Customer Support telephone number +44 (0)1865 404610 or email consultanthelpdesk@opp.com.